Course curriculum

  • 1

    Day 1 - Introduction to Customer Care Tools

    • Introduction to the tools used in CC (Intercom, Slack, SW, Hubspot, Jira, GetGuru)

    • Care team cooperation with other departments (Customer Success, Sales, Developers, Product, Marketing, HR)

    • Useful extensions and programs to install and test out

    • Joomag Resources and Legal documentation (Help Center, GetGuru, Terms of Service)

    • Learn touch typing

    • Submit your touch typing score | Day 1
  • 2

    Day 2 - Platform Knowledge

    • Slack channels introduction

    • Platform guide

    • Submit your touch typing score | Day 2
  • 3

    Day 3 - Platform Knowledge and Task N1

    • Platform guide

    • Learn touch typing

    • Submit your touch typing score | Day 3
  • 4

    May 8 - Dive deep into Joomag, Task and a Mentor Shadow with CC

    • Platform Guide - Creating an Interactive Publication and Customizing Viewer

    • CS Task

    • Mentor Shadow with CC

    • Submit your touch typing score
  • 5

    May 10 - Task submission, CS task and Mentor Shadow with CC

    • Interactive Publication submission

    • CS Task

    • Mentor Shadow with CC

    • Q&A on Editor

    • Learn touch typing

    • Submit your touch typing score | May 10
  • 6

    May 13 - Platform guide and Mentor Shadow with CC

    • Platform Guide - Free and Paid Subscriptions

    • CS task discussion

    • Mentor Shadow with CC

    • Task - Summaries

    • Learn touch typing

    • Submit your touch typing score | May 13